1. Contact data
When a person submits a form or contacts Databilidad, we may process name, company, email, message, reason for contact and any information voluntarily included.
This data is used to answer the query, prepare a demo, send requested information, manage a proposal or maintain the pre-contractual or commercial relationship initiated by the person.
2. Technical and security data
We may record minimum technical information needed for security, abuse prevention, service availability and incident diagnosis, such as date, requested route, technical events, form status or required navigation metadata.
These logs are processed with minimization and restricted access criteria.
3. Anonymized statistics
Databilidad may collect website usage statistics to understand content performance, detect errors and improve the experience. Measurements are aggregated or anonymized whenever possible.
When analytics requires non-technical cookies or equivalent identifiers, prior consent is requested through the banner or preferences panel.
4. Legal bases
Form processing relies on consent and, when the person requests information, a demo or a proposal, on pre-contractual measures. Technical security may rely on legitimate interest.
Non-essential cookie-based analytics only runs with consent.
5. Retention and deletion
Contact requests are retained for the time needed to answer and manage the relationship. As a general criterion, they are kept for up to 12 months if no contractual relationship begins, unless law, deletion request or liability evidence requires otherwise.
Anonymized or aggregated statistics may be retained for longer when they no longer identify a natural person.
6. Processors and providers
Hosting, email, security, analytics or infrastructure providers may participate in operating the website. When they access personal data, they act under Databilidad's instructions and confidentiality obligations.
7. Rights and contact
You may request access, rectification, erasure, objection, restriction, portability or withdrawal of consent by writing to databilidad.com/contacto.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.