CallsThe AI picks up the phone, understands and replies.
Our solutions
Cercanía
Your phone answered while you get on with the work.
AI agents answer your calls, emails, and WhatsApp on the spot: they understand the question, reply with your data, and only pull you in when it takes a human.
CallsPicked up first time, Sundays included.
WhatsAppReplies where your customers already write.
TicketsNothing slips: every case keeps its thread.
AI that handles it
Your customers write everywhere. Cercanía answers for you everywhere.
Highly intelligent AI agents handle your calls, emails and WhatsApp automatically: they understand what's asked, reply on the spot and resolve it without you hovering over every message.
WhatsAppInstant answers where your customers are.
EmailEvery email read, answered and resolved on its own.
TicketsCases opened and tracked without you lifting a finger.
CercaníaAI agents that listen, understand and resolve for you.
How it works
From query to resolution, automatically.
- A query comes inThe customer writes or calls on their preferred channel.
- The AI gets the intentIt reads the request, prioritizes and pulls all the context.
- It replies and resolvesAn instant answer, or it solves the case end to end.
- It escalates only if neededIt hands the team just what's required, context ready.
- It learns from every caseEach conversation sharpens the service and the next answer.
For the field
Built for producers, shops, restaurants and food brands.
Product information
The AI answers questions on origin, processes, ingredients and certifications.
Order status
It reports shipments, deliveries and tracking with no waiting.
Incidents
It logs the incident, resolves it and alerts the team when needed.
Business insight
What your customers ask, the AI turns into insight.
2,458queries
- WhatsApp48%
- Email27%
- Calls16%
- Tickets9%
Average response time14 min−36%
Queries received2,458+18%
Sample view
Databilidad
Every missed call is a sale going cold.
Let the AI pick up the phone and take your day back.