A producer or a cooperative gets questions by phone, email and WhatsApp, often while their hands are busy in the field or the shed. It is a real problem we know well. That is why we are exploring Cercanía: the idea of a customer service layer backed by artificial intelligence that would answer those queries for you.
What Cercanía is today
Cercanía is not a running service yet. It is an idea we are weighing inside Databilidad, built on the same approach we already use in the field: order first, then tell the story. No AI agent is answering calls, email or WhatsApp on behalf of any customer, and it does not handle any real query today.
What we would like it to solve
If it gets built, the idea is for Cercanía to help with the most repetitive part: questions about a product, the status of an order or a request for an appointment, leaving anything that truly needs judgement to a person on the team. This is a plan, not an available feature, and we do not want to promise timelines or capabilities that do not exist yet.
Why we are saying it this way
At Databilidad we prefer to speak plainly about what exists and what does not. Cercanía is an honest idea we would like to develop, and we will announce it as a service only once it is real and you can try it.
Frequently asked questions
Is Cercanía available?
No. Cercanía is an idea we are exploring, not an active service. No Databilidad customer today has an AI agent answering their calls, email or WhatsApp.
When will it be available?
We do not have a date yet. We will only announce it as a service once it is actually built and available to try.
